Privacy Policy

We collect personal information that you provide to us directly, such as when you fill out a contact form, request a quote, or communicate with us. This may include your name, email address, phone number, and any other information you choose to provide.

Additionally, we collect information automatically when you visit our website, such as your IP address, browser type, operating system, and browsing behavior. This information helps us understand how visitors use our site and improve our services.

We use your personal information to:

• Provide and improve our services
• Respond to your inquiries and requests
• Process transactions and send related information
• Communicate with you about updates, promotions, and events
• Analyze website usage and enhance user experience

We also use your information to provide updates, quotes, and general sales communications necessary to fulfill your orders or answer your questions.

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep your information confidential.

We only transmit information over secure networks for payment processors. Additionally, we may share information with our network of carriers and government Customs agencies to fulfill orders and ensure compliance with relevant regulations.

We may also disclose your information when required by law or to protect our rights, property, or safety, and that of others.

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Incident Response

In the event of a data breach that poses a risk to your personal information, we will notify affected individuals and relevant authorities in accordance with applicable law. We maintain internal procedures to detect, investigate, and respond to security incidents promptly.

We retain personal information for as long as necessary to fulfill the purposes described in this policy. For shipments involving U.S. Customs and Border Protection, we are required to retain related records for a minimum of seven (7) years in accordance with federal regulations (19 CFR 163).

For standard domestic shipments, we retain your information until you request its deletion. We do not store credit card or payment card data on our systems.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device when you visit a website. They help us remember your preferences, improve site performance, and provide you with relevant content and ads.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. They enable basic features such as page navigation and access to secure areas.
• Performance Cookies: Collect information about how visitors use our website, such as which pages are visited most often. This helps us improve the site's performance and user experience.
• Functional Cookies: Allow the website to remember choices you make, such as your language preferences, and provide enhanced, personalized features.
• Targeting Cookies: Used to deliver relevant ads and track the effectiveness of our advertising campaigns.

Managing Cookies

You can control the use of cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. However, disabling cookies may affect the functionality of our website and your ability to use certain features.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

reCAPTCHA

This site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply. reCAPTCHA is used to ensure that interactions with our website are performed by human users and to prevent spam and abuse.

Depending on your location, you may have rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and similar state regulations. These rights may include:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell your data)
• The right to access and receive a copy of your personal information
• The right to correct inaccurate personal information
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us. We will respond to verified requests within the timeframes required by applicable law.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

If you believe a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.